Flooring and Family: Linda Kelly’s Hustle Story

It’s Joe Justice, the Kanawha County Hustler, coming at you from the streets of Charleston. Today, I had the pleasure of chatting with Linda Kelly, co-owner of Andrew’s Floor and Wall Covering Company. Linda’s family business has been a fixture on the west side of Charleston for generations, and she shared some insights into what makes their business thrive.

One thing that struck me about Linda’s approach is the emphasis on maintaining a positive and productive business culture. She highlighted the importance of treating employees and customers with respect and ensuring their satisfaction. In a world where customer loyalty can make or break a business, this approach has clearly paid off for Andrew’s Floor and Wall Covering.

Linda also touched on the power of word-of-mouth marketing, or what we in the marketing biz call social proof. It’s no surprise that happy customers are the best advertisement, and Linda’s commitment to customer satisfaction has helped cultivate a loyal customer base over the years.

But perhaps the most crucial takeaway from our conversation with Linda is the importance of adaptability. In an ever-changing industry like hers, being willing to evolve and embrace change is key to long-term success. From setting and achieving goals to fostering strong professional relationships, Linda stressed the importance of staying open-minded and continually learning.

One eye-opening revelation from our chat was the shortage of skilled workers in the trades, including flooring installation. With the average age of flooring installers creeping up, there’s a huge opportunity for young people to enter the industry and fill this gap. As Linda pointed out, it may be hard work, but the rewards are well worth it.

So there you have it, folks. A glimpse into the world of business through the lens of Linda Kelly and Andrew’s Floor and Wall Covering Company. Remember, whether you’re hustling in Charleston or anywhere else, keep hustling hard, hustling smart, and always with a smile.